Local Dallas-Fort Worth Market

Managed IT Services

24/7 Tech Support: Each client is paired with a Dedicated IT Team

Illustration of Managed Services

DataStew eliminates the common headaches that end users often experience by directly connecting them to their very own dedicated IT support team. Each client is assigned to a specific IT Support POD which is well versed in the client's IT architecture and particular nuances. In this way, each time a client calls in using their own dedicated phone line, they connect with the same IT professionals making the overall solution experience far more efficient and effective.

Illustration of Managed Services

DataStew IT Support POD System

POD-short2

DataStew eliminates the common headaches company end users often experience by directly connecting them to their very own dedicated IT support team. Each client is assigned to a specific IT Support POD which is well versed in the client's IT architecture and particular nuances. In this way, each time a client calls in using their own dedicated phone line, they connect with the same IT professionals making the overall solution experience far more efficient and effective.   

VS.

Traditional Outsourced IT

traditional IT group

Traditionally, outsourced IT service providers require their clients to call into a phone tree and then navigate to an account coordinator who ultimately documents their service request. The root issue of such a request isn't always properly captured (i.e. lost in translation) and the end user must also then wait in a queue for the next available IT support tech. Additionally, each time the end user must reengage with this type of "generic" IT resource team (often a different IT support tech each instance), time is wasted having to reexplain the situation to provide the proper context to achieve a solution.

Managed Services Include

User Support & Device Management

  • Direct Team Access: Engage with your dedicated support team instantly
  • Device Care: Comprehensive management and support for workstations and laptops
  • Mobile Device Assistance: Expert support for iPhone, Android, and iPad devices
  • License Oversight: Efficient management of software licenses and compliance

Comprehensive Network Oversight

  • Always-On Monitoring: 24/7 surveillance for optimal network performance
  • Infrastructure Management: Expert handling of firewalls, switches, routers, and wireless networks
  • Endpoint Administration: Systematic management of endpoint devices for optimal security and performance

Cloud & Server Optimization

  • Server Solutions: Management of both physical and virtual servers for peak performance
  • Digital Identity & File Management: Streamlined email, file sharing, and identity management services
  • Data Protection: Robust backup and disaster recovery management to safeguard your critical data
  • System Enhancement: Proactive optimization for efficient and agile operations
  • Cloud Platforms: Expertise in Microsoft 365, Azure, Amazon AWS, VMWare, Hyper-V, and Google Cloud for seamless integration

Cybersecurity & Threat Mitigation

  • Security Surveillance: 24/7 monitoring to identify and counteract cyber threats
  • Awareness Empowerment: Training programs to enhance cybersecurity awareness
  • Phishing Defense: Tailored campaigns to identify and mitigate phishing threats

Vendor & ISP Coordination

  • ISP Management: Streamlined interactions and management of internet service providers
  • Vendor Liaison: Acting as your technical intermediary for third-party application vendors

Strategic IT Roadmapping

  • Planning Sessions: Collaborative strategy and planning meetings for informed decision-making
  • Roadmap Development: Crafting strategic roadmaps aligned with business objectives
  • Automated Insights: Reporting tools for real-time data and analytics
  • Asset Oversight: Efficient inventory management for optimal resource allocation
Our Technology Partnerships

The Best Solution

Feature/Benefit Traditional Outsourced IT Company In-House IT Professional
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Across most industries, IT remains a common thread. At DataStew, our experience stretches across many sectors, each with its unique challenges and nuances. From the precision-driven world of architecture to the world of real estate and beyond, our expertise has touched and transformed IT landscapes for many complex environments. DataStew thrives on customizing and bringing scalable solutions to your individual company needs.